Innovative Chatbot Brings Aid to Displaced Families in Lebanon Amid Ongoing Conflict

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In response to the humanitarian crisis in Lebanon exacerbated by escalating conflict, Hania Zataari, a mechanical engineer with the Ministry of Industry, has developed an innovative chatbot for WhatsApp aimed at assisting displaced residents. This project comes as Lebanon faces one of its gravest periods of conflict, with significant casualties reported since the reintensification of fighting in October 2023.

Hania's initiative, affectionately dubbed the "aidbot," serves as a vital link between those in need and aid distribution. Following a dramatic escalation of Israeli military operations against Hezbollah, many families have been forced to flee their homes, seeking refuge in public buildings or relying on relatives. Hania created the aidbot to streamline aid requests and minimize the response time, particularly for those not receiving governmental support.

The chatbot simplifies the process by asking users for basic information about their needs. This data is compiled into a Google spreadsheet, allowing Hania and her team of volunteers to efficiently coordinate the distribution of food, clothing, and essential supplies. Since its launch, the aidbot has facilitated the delivery of over 78 food parcels, 900 mattresses, and 323 blankets to families across Sidon and surrounding areas.

The project relies on donations from the Lebanese diaspora and is publicly transparent, with a dashboard tracking expenditures and aid provided. While the bot has improved efficiency, challenges persist due to the overwhelming demand for supplies, which outstrips availability. Hania emphasized the continued need for assistance, as many families remain without adequate support.

Experts note that this grassroots technological initiative offers a unique solution to local challenges, though they remain cautious about its scalability outside Lebanon. While the aidbot can’t solve every problem, it has certainly made a significant difference for many families affected by the ongoing conflict.

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