Innovative 'Aidbot' Helps Displaced Families in Lebanon Access Essential Assistance

In response to the escalating humanitarian crisis in Lebanon, Hania Zataari, a mechanical engineer with the Ministry of Industry, has developed a chatbot known as the "aidbot" to assist displaced individuals via WhatsApp. Created amid ongoing conflict and mass displacements triggered by warfare, the aidbot simplifies access to vital resources for those in need.

The project comes in the wake of heightened tensions between Israel and Hezbollah, with recent hostilities resulting in significant loss of life and thousands of families fleeing to safer areas such as Sidon. According to the Lebanese government, at least 492 people were killed on one of the gravest days of conflict in nearly two decades.

Hania's initiative helps those who are not directly benefiting from governmental support. The aidbot efficiently gathers information regarding specific needs, recording details such as the type and location of requested aid through a simple question-and-answer format. Hania, along with a team of volunteers, then uses this information to distribute essential items like food, blankets, and medicine.

The project relies on donations primarily from the Lebanese diaspora and has already facilitated the delivery of nearly 80 food parcels and over 900 mattresses to displaced families. Many families, like that of Khaldoun Abbas, have directly benefitted from this service, as they seek refuge in rented accommodations due to the destruction caused by the ongoing conflict.

Despite the challenges posed by Lebanon's deep-rooted economic crisis and reliance on international aid, the aidbot represents a pioneering approach in humanitarian assistance. Experts note that while the solution may be localized, it showcases the potential for technology to play a role in addressing urgent needs amid crisis.