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An increasing number of individuals are turning to AI-powered chatbots, known as "psychobots," for mental health support, igniting debates over their effectiveness and ethical implications. According to experts, these tools can offer temporary relief for psychological discomfort but fail to deliver substantial long-term benefits. Jodi Halpern from UC Berkeley raised concerns about the manipulation involved when machines simulate human empathy, labeling it a form of emotional manipulation.
Startups such as Wysa and Youper are marketed as therapeutic alternatives, providing cognitive-behavioral therapy techniques and emotional support. However, critics argue many of these companies sidestep professional accountability in their advertising, targeting vulnerable individuals struggling with mental health issues. Research published in 2023 highlighted that while these bots may offer short-term help, they cannot replicate the nuanced understanding and empathy of human therapists, which are vital to successful therapy.
Experts like Miguel Bellosta Batalla emphasize the importance of human connection in therapy and warn against normalizing low-quality mental health services, which could deepen societal inequalities in access to professional care.