Origin Energy Fined $1.6 Million for Disclosing Confidential Information of Domestic Violence Victims

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Origin Energy has been fined $1.6 million by Victoria’s Essential Services Commission after it was discovered that the company disclosed confidential information of 16 family violence-affected customers without their consent. The violations occurred between June 2021 and March 2024, with 21 instances of unauthorized information sharing reported. Additionally, the company pursued debt recovery actions against 38 other vulnerable individuals, failing to consider the potential psychological impact on them.

Energy providers are mandated by Victorian law to keep customer information confidential and to assess the implications of debt collections, particularly concerning vulnerable groups. In response to the breaches, Origin Energy issued an apology to affected customers and noted their commitment to regulatory compliance. The company claims that the breaches were primarily due to human error and stated that they have taken steps to enhance their internal processes and staff training to prevent future incidents.

Gerard Brody, chair of the Essential Services Commission, expressed disappointment at Origin's actions and emphasized the critical importance of protecting the privacy of family violence victims. He reiterated that energy and water service providers have legal obligations to safeguard customer information and provide support options for those affected by domestic violence.

In a statement, Origin acknowledged the seriousness of the breaches and the measures taken to rectify the situation, including the waiver of outstanding debts for those impacted by the debt collection practices.

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