Gig Workers Criticize New Pay Fees Amid Financial Struggles

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Retail assistants working through the YoungOnes gig economy platform are expressing outrage over a new payment system that requires them to pay fees for faster access to their wages. Under this system, workers face a charge of 4.8% to receive payment within one minute or 2.9% for payment in three days; otherwise, they are left waiting up to 30 days for their earnings. This marks a departure from the previous policy that allowed payments in just three days without any fees.

Workers like Tom Gillam, who has taken multiple shifts at a Manchester store, highlight the urgent need for timely payments, as many rely on gig work for immediate financial support to cover essential expenses. Gillam stated, "It feels like we’re being held to ransom. It is so immoral it’s unreal." Some workers have reported waiting weeks for payment, affecting their ability to meet personal financial obligations, particularly ahead of the holiday season.

The situation has garnered attention from UK officials. Employment Rights Minister Justin Madders is set to investigate the practices of YoungOnes, indicating that it is unacceptable for employers to bypass legal obligations by misclassifying workers as self-employed. Concerns are growing that companies may exploit loopholes in the upcoming employment rights legislation, which seeks to better protect workers.

James Medd, Chief Operating Officer of YoungOnes, defended the new payment structure, claiming it gives freelancers the choice to manage payment timelines according to their needs. Meanwhile, Emma Sleep, one of the retailers involved, stated they are committed to improving the working experience and ensuring compliance with labor laws.

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